Help and support
Quick answers first; a person if you need one.
Contact us
Something wrong with an advert or a message?
Use the report form. It reaches our team with a reference you can quote, and urgent cases (a deposit scam in progress) go to the top of the queue.
Report a concernA question, an appeal or a follow-up?
Open a support case. You get a reference, a person replies, and you can follow the case here when signed in. Appeals against a restriction are reviewed by someone other than the original decision-maker.
Open a support caseWe aim to reply within one working day and treat scam reports as urgent. Published expectations will match the team's capacity at launch.
Is every car on Motorfolk really for sale?
Sellers confirm their cars are still available. Dealer cars that aren't confirmed for 72 hours, and private cars not confirmed for 14 days, are hidden from search. Each advert shows when it was last confirmed.
Does Motorfolk check the cars?
No. We check sellers (business details, identity and contact details) and show where each vehicle fact came from. We don't inspect cars. You can book an inspection through our services hub.
Why can't I see the registration number?
We show the first two characters and reveal the rest once you're talking to the seller. It helps stop people copying adverts.
Is selling really free?
Yes. Private adverts are free with no payment step anywhere. You can run two at once.
I sell a lot of cars. Can I have more than two adverts?
If you buy and sell cars to make a profit, you may be a trader and need a dealer account. Ask us to review your situation through the report form and we'll get back to you.
What does the identity check involve?
Either our identity provider (about two minutes with a photo ID) or sending a document for a person to review, with no face scan.
How do I cancel my dealer subscription?
Go to Billing in your dealer workspace and choose Cancel. It's one click, and you can export your data afterwards.
How do I download or delete my data?
Go to Account, then Privacy. You can download everything we hold about you, or ask us to delete your account.
Accessibility and feedback
Accessibility: we aim for WCAG 2.2 AA. If something doesn't work with your assistive technology, please tell us.